What Should Be Considered When Choosing A Cleaning Company?
When it comes to choosing a house cleaning service in Orlando, where do you start? Well, there are multiple cleaning companies that promise a pristine home but rarely deliver. Why? Because people often hire in a rush. Finding the right company to do your house cleaning is extremely daunting and usually requires keen scrutiny so that you get best. And while we are all looking to save some bucks, the company with the lowest cost isn’t always the best deal.
It then means that when searching for a house cleaning service in Orlando, you must extend your scope beyond the cost factor. What then should one be looking for when choosing the right fit for their cleaning needs? Well, here are a few things to consider when choosing the fit-for-purpose house cleaning service in Orlando.
Reputation Is Very Important
In most cases, reputation supersedes itself. The reputation of a house cleaning company will let you know if they do a great job or not. This should, therefore, be your starting point when sieving through the numerous options out there.
And, really, this is easy and may not need you to leave your couch!
By leveraging the power of the internet, you can search for independent online reviews from previous clients on sites such as Yelp, Glassdoor, and Google. This will help you establish their reputation as no self-respecting company will neglect their online presence. The compliments or complaints left by previous clients should tell you what to expect with the cleaning company you’re considering to hire. Comments and reviews on their social sites such as Facebook can also be an eye-opener on their reputation.
You can also choose to request for references from the house cleaning service you are considering to hire. Take time to check out the references and verify that they vouch for the company under consideration.
Customer Focus. Is the Company Customer-Centric?
A housecleaning service in Orlando with excellent customer service guarantees a healthy work relationship with the clients by addressing queries and complaints timely and professionally. They should be open in their dialogues with clients.
To test the competence of their customer service and focus, contact the company via phone, email, or physically. Ask a number of relevant questions and gauge their manner of response. The treatment you receive before becoming a client to the company is an indication of what to expect when you become a client – because a company can only deliver the best service to a customer if they have a positive communicative relationship with the customer.
When outsourcing cleaning services, it is crucial to ensure you get the quality you pay for. Various cleaning services have different quality assurance policies and employ specific programs and techniques to achieve them. Some companies develop customized guide sheets for each client that highlight their specific needs and their customized cleaning plan to ensure they match up to the company’s quality assurance program.
Other companies have their own inbuilt systems to carry out quality-check inspections in the work of their cleaning staff. When choosing a cleaning service in Orlando, consider companies that stand out in quality assurance and whose focus on quality is embodied in their commitment or contractual agreements. For instance, a company that guarantees cash-back policy in case of a poorly done job would indicate their commitment to quality, and ultimately the customer’s experience.
Are They Insured and Bonded?
It is crucially important that you go for a company that is insured and bonded. Be sure to check and verify if the company’s staff are insured and bonded. This is necessary because it means that the company will be liable in case an employee is injured at your facility.
Cost and Value for Money
What are the average charges for house cleaning services in Orlando? How much is your budget for hiring a house cleaning service? Are the company’s cost and your budget matching up? These are some of the considerations when establishing the value you will receive for your money in hiring a particular cleaning service.
Request for quotes on packages and services offered by different companies and compare. Consider hiring a cleaning service company that provides services that meet your needs at the fairest cost. And remember fair pricing doesn’t mean cheap and cheap is not always the best.
What Are Their Contract and Commitments
A cleaning company is a business like any other that is bound by contracts and commitments. In fact, given that the cleaning company will have full access to your house, their contracts and commitments should, in fact, be very comprehensive.
When choosing a cleaning company to work with, getting one that has a track record of abiding by its contracts and fulfilling its commitments will go a long way in giving you the much-needed peace of mind. The contracts drawn should reflect a win-win situation for both the client and the cleaning company. The agreements should also state the expectations of each party and the penalties of defaulting.
Experience & Training
The number of years a cleaning company has been in operation and the average number of clients it handles speaks a lot about their experience. Also, when choosing a house cleaning service in Orlando, be sure to inquire about the training offered to the staff.
A cleaning company worth its salt should offer comprehensive training for new staff as well as constant refresher training for all staff. The cleaning staff should be educated and frequently updated on the latest cleaning techniques and applicable health and safety standards.
Hiring a house cleaning company means that you’ll be letting in strangers to your house for a couple of hours to get the cleaning job done, sometimes in your absentia. The cleaning staff that will access your home should be trustworthy.
But because you, as the client, have no power in establishing the credibility of the cleaning staff, consider choosing a house cleaning service that does a proper job in screening its employees.
The cleaning service should assure you that they have done proper background checks on all their employees and can vouch for the security of all items in your premises while the cleaning staff is at work.
Types of Services Offered
When choosing a house cleaning service, you should consider companies that can tailor their services to meet your specific needs and those that offer more than just the essential services. Additional services such as supplies replenishment, painting, light bulb changing and snow removal when offered by cleaning service save you the trouble of having to outsource another company.
Consider hiring a company that is flexible to accommodate your needs and requests when they do not fall under the already-made cleaning plans and service packages. Depending on your needs, you can go for a company that can create customized cleaning schedules or one that offers 24-hours and weekend cleaning service packages.
Commitment to Green Cleaning Practices
Today, most of us are getting more conscious of the impact we have on our environment. It is, therefore, imperative to look for a company that uses eco-friendly chemicals and follows procedures that are designed to preserve environmental quality.
Go for a cleaning service that employs green cleaning techniques in their work and one that offers advanced cleaning abilities such as Cleanroom technology to ensure that you and your loved ones find a clean, allergy-free home.
Questions to Ask When Choosing Your Next House Cleaning service In Orlando
Once you’ve identified a potential cleaning company, there are a few things that you should ask before you sign a contract, such as:
- Ask for some before and after photos of previous clients.
- Discuss who will provide the cleaning supplies. Some companies require the client to have the supplies, while others prefer working with the products.
- Ask how they’ll determine their rates and be sure to get an estimate. It’s also important to discuss the mode of payment.
- Ask for a cleaning checklist to know what the cleaning crew will be doing and the extent of their cleaning services.
- Ask if they have a guarantee policy in case you’re not satisfied with their work.
- Enquire about the number of cleaning crew will come to your premises.
- Ask if you’ll have an ongoing contact person. Have the name and number of a single person you can always contact.
- If you have pets in your home, ask what you should do with the pets if you’ll not be around and also enquire if there are any additional charges as a result of having the pets in the house.
The Bottom Line
When choosing a house cleaning service in Orlando, prospective clients need do their due diligence to find the suitable company for the job. The hiring procedure should involve prospecting then interviewing potential service providers.
If there are any red flags during your interview with the prospective cleaning company, then you shouldn’t continue with the contract. Instead, keep searching for the company that best suits your needs, preferences, and budget.
There you have it!
If you’re looking for a reliable house cleaning service in Orlando with years of experience, we are your go-to company. At Live Clean Today, we are a family-run, professional cleaning company in Orlando, Florida. We use eco-friendly, all-natural cleaning techniques and ensure that we clean your house as if it was ours. Contact us today for bespoke house cleaning service in Orlando.